Leading with Empathy: A Trauma Informed Approach to Emotional Intelligence for HR Professionals and People Managers
A self-paced, e-learning course that teaches you actionable strategies to engage, support, and retain a diverse workforce.
Leading Well Solutions is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP® or SHRM-SCP® recertification activities.
TRANSFORM YOUR ORGANIZATION BY LEADING WITH EMPATHY
REDEFINING EMPATHY
Leadership isn't just about managing tasks; it's about fostering well-being, creating a culture of belonging and celebrating the diverse experiences that shape us all.​ Empathy forms the bedrock of effective leadership, but it is not a standalone solution. To engage and retain today’s workforce, leaders must acknowledge that attempting empathy without an understanding of trauma is incomplete.
Leading With Empathy: A Trauma Informed Approach to Emotional Intelligence for HR Professional and People Managers bridges the gap, enabling leaders to be not only empathetic but also well-equipped to lead teams that are stressed out, burned out, and trying their best to manage their unique lived experiences.
This e-learning course provide a framework for creating a safe and supportive environment. By weaving these principles into your leadership approach, you foster a culture that values individual experiences, respects boundaries, and encourages healing. This, in turn, promotes resilience and well-being within your team, and retains top talent within your organization.
Learning Objectives
01
Impact of Trauma
Identify the impact of trauma on individuals and recognize common signs and symptoms of trauma.
02
Leadership Principles
Understand the principles of trauma-informed leadership and its significance in the workplace.
03
Diversity and Inclusion
Develop an understanding of diversity and inclusion and its importance in creating a trauma-informed workplace.
04
Emotional Intelligence
Enhance emotional intelligence skills to effectively recognize and manage emotions, both in oneself and others.
05
Trauma Informed Empathy
Cultivate trauma-informed empathy as a key competency for supporting employees who have experienced trauma.
07
Conflict Management
Learn conflict management strategies that are sensitive to the needs and experiences of individuals who have experienced trauma.
06
Communication Skills
Improve communication skills with an understanding of the receptive and processing challenges of employees experiencing stress and/or trauma.
08
Self-leadership
Develop self-leadership skills to recognize the role your mindset and attachment style play in leading others
09
Organizational Culture
Explore strategies for creating a trauma-informed organizational culture, including policy development and implementation.
10
Trauma Informed Leadership
Practice trauma-informed leadership techniques through interactive activities, reflection exercises, and real-world scenarios.
LEADING WITH EMPATHY:
A TRAUMA INFORMED APPROACH TO EMOTIONAL INTELLIGENCE FOR HR PROFESSIONALS AND PEOPLE MANAGERS
addresses problems commonly experienced in organizations.
Problem: POOR COMMUNICATION
Leadership without emotional intelligence can lead to misinterpretations, misunderstandings, and breakdowns in communication, affecting team dynamics and productivity.
Solution: Our course enhances emotional intelligence, equipping leaders and HR professionals to understand and communicate effectively. This fosters clear and empathetic exchanges, minimizing miscommunication, and creating a cohesive and harmonious work environment.
Problem: LOW EMPLOYEE ENGAGEMENT
Leaders and HR professionals who lack trauma-informed skills might overlook signs of stress, impacting employee morale, engagement, and overall well-being.
Solution: The course instills trauma-informed leadership principles that help leaders and HR professionals recognize stress indicators, offer appropriate support, and create a workplace where employees feel valued. This boosts engagement, creating a motivated and committed workforce.
Problem: INEFFECTIVE CONFLICT MANAGEMENT
Leaders and HR professionals who lack trauma-informed insights might mishandle conflicts or underestimate the emotional impact of disagreements, leading to unresolved tensions and a toxic work environment.
Solution: The course equips leaders and HR professionals with trauma-informed conflict resolution skills that prioritize healing and growth. This results in quicker, more constructive resolutions, cultivating a harmonious workplace where conflicts are managed empathetically.
Problem: LACK OF DIVERSITY AND INCLUSION
Organizations that don't prioritize diversity, equity, and inclusion can face limited innovation, poor decision-making, and difficulties in attracting and retaining diverse talent.
Solution: The course emphasizes the importance of diversity and inclusion, empowering leaders and HR professionals to champion these principles. By embracing different perspectives, creating an inclusive culture, and implementing inclusive HR practices, organizations become more innovative, attract top talent, and establish a reputation for excellence.
Problem: LEADERSHIP BURNOUT
Leaders and HR professionals who neglect self-leadership may experience burnout, negatively impacting their performance and overall well-being.
Solution: The course focuses on self-leadership, enabling leaders and HR professionals to recognize and address their own needs. By setting boundaries, practicing self-care, and fostering personal growth, burnout is reduced, leading to a more resilient and effective leadership and HR team.
By addressing these challenges through the lens of emotional intelligence, trauma awareness, self-leadership, and inclusivity, this comprehensive course empowers both leaders and HR professionals to create an environment where communication flourishes, engagement thrives, conflicts are resolved constructively, diversity is celebrated, and balanced leadership practices are the norm.
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